Shop

Shipping and Delivery

Do you ship internationally?

We ship to most countries around the world with the exception of limited countries based on international agreements and USPS restrictions. If we are unable to ship to your country, you will be notified at checkout and your purchase will be blocked.

How much does shipping cost?

Shipping costs are displayed on the checkout page and are calculated based on weight, shipping method and destination.

Will I have to pay taxes/import duties in my country?

All applicable Duties and Taxes will be conveyed and collected upon checkout prior to your order being processed for shipment. 

Can I update my shipping address after I have ordered?

If you have incorrectly formatted or entered your address, please contact customer support immediately with your order number and correct shipping address. If you fail to communicate a shipping address change before your order is shipped you will have to contact the courier to reroute your order. Howdy Howdy is not responsible for shipment to an incorrect address if we are not provided the information prior to dispatch. 

If your package fails to be delivered due to an insufficient delivery address the goods will be returned to us. Please contact us if this occurs and we will organize a reshipment to an updated shipping address.

How do I track my order?

Tracking information will be sent to the contact information you provide us. This will be sent via email/sms when your order has been fulfilled. For specific tracking details or if your delivery is late, you can contact the carrier directly for the most up-to-date information, including any carrier or regional delays.

Exchanges and Returns

Can I exchange items once I’ve placed my order?

Due to the nature of this limited time and limited edition sale, all sales are final. No returns, exchanges, or modifications to your order will be accommodated.

Howdy Howdy does not accept order cancellations once an order has been placed and successfully processes. All sales are final.

In the rare event you received a damaged and/or incorrect product, please contact our customer service team at support@howdyhowdy.com for next steps. 

Does Ryan Trahan's Store accept returns?

Due to the nature of this limited time and limited edition sale, all sales are final. No returns, exchanges, or modifications to your order will be accommodated.

Howdy Howdy does not accept order cancellations once an order has been placed and successfully processes. All sales are final.

In the rare event you received a damaged and/or incorrect product, please contact our customer service team at support@howdyhowdy.com for next steps. 

Reporting a damaged product

If your product has arrived damaged, customers are encouraged to submit a ticket with our customer service team at support@howdyhowdy.com. Upon reporting damaged items, please include up to 4 detailed images of the product and the documentation that arrived with the order. Howdy Howdy does not accept returns for packaging that arrives damaged. We will support damaged reports that are in relation to manufacturing defects affecting the product itself.

Accepted reports are as follows:

  • Rips
  • Tears
  • Misprints
  • Holes
  • Visible Adhesives

We will assess the damages and follow up with you to provide a return label for the damaged product. A replacement will be offered if inventory is available. If the inventory is not available, we will issue a full refund once the damaged product has been received.

Damaged Products should be reported within 30 days of order delivery. All reports submitted after 30 days of delivery will not be supported.

Payment

What payment methods are accepted?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal and prepaid gift cards from all major banks.

At this time, we do not accept any form of cryptocurrency.

Is my payment secure?

Yes, your payment is secure. Our website uses the most up-to-date SSL encryption security techniques. The payment provider we work with, Stripe, is Level 1 PCI certified (the highest level attainable) and uses the most up-to-date SSL encryption to ensure all payments are secure.

What currency is used?

All payments are processed in USD, although we may have a currency toggle available for your convenience. The currency displayed within the checkout process will be in USD, unless otherwise specified.

How do I use my gift card?

Whilst checking out you’ll be prompted to use a gift card as a form of payment.

Orders

Can I cancel or change my order?

Due to the nature of this limited time and limited edition sale, all sales are final. No returns, exchanges, or modifications to your order will be accommodated.

Howdy Howdy does not accept order cancellations once an order has been placed and successfully processes. All sales are final.

In the rare event you received a damaged and/or incorrect product, please contact our customer service team at support@howdyhowdy.com for next steps. 

For any other questions

Please email support@howdyhowdy.com with your order ID and query.